Returns & Refunds
Last updated: 25 August 2026
We want you to be happy with what arrives. If something is wrong, tell us and we will sort it out. Here is exactly how it works.
Record your unboxing
Please record a short video as you open the parcel, before you remove anything from the packaging. This one habit resolves almost every claim instantly, and it protects you as much as it protects us. We ask for it on all damage and missing-item claims.
At a glance
| Situation | Window | What you get |
|---|---|---|
| Arrived damaged or broken | 24 hours from delivery | Free replacement |
| Item missing from the box | 24 hours from delivery | Missing item sent free |
| Wrong item sent | 24 hours from delivery | Correct item sent free, we collect the wrong one |
| Stopped working (manufacturing fault) | 7 days from delivery | Free replacement |
| Changed your mind | 3 days from delivery | Refund minus return delivery cost |
Damaged, faulty, missing or wrong items
Message us on WhatsApp with:
- Your order reference (it starts with
KK-) - Your unboxing video, or clear photos of the problem
- A one-line description of what is wrong
We will confirm within 24 hours and arrange a replacement at no cost to you. You do not pay delivery on a replacement for a fault on our side.
Changed your mind
If you simply do not want it, you may return it within 3 days of delivery provided it is unused and in its original packaging, with all cards, the reader, the cable and the box intact.
Contact us first — do not send anything back before we confirm, or we cannot trace it. The cost of returning the parcel is yours. Once it reaches us and passes inspection, we refund the product price within 7 working days.
What we cannot accept
- Items that have been used, marked, or had cards written on
- Items returned without the original packaging or with pieces missing
- Damage caused after delivery — dropped, submerged, chewed, or taken apart
- Claims made after the windows above have passed
- Any claim for damage or missing items with no unboxing video and no photos
How refunds are paid
Because all our orders are Cash on Delivery, we do not hold your card details. Approved refunds are sent by bank transfer, Easypaisa or JazzCash, to an account in the name of the person who placed the order. We will ask you for those details when we approve the refund — never before, and never by anyone who calls you out of the blue.
Refused deliveries
If you refuse a parcel at the door without contacting us first, we may ask you to cover the courier's return charge before we accept another order from you. Repeated refusals mean we will ask for advance payment on future orders.
Contact
Any question at all: message us on WhatsApp. We reply Mon-Sat, 10:00am - 8:00pm.